Privacy policy

Privacy Policy

This Privacy Policy outlines how Fayolli Flowers, Shiklina & Shiklina LLC (referred to as “we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit, interact with, or make a purchase from fayolliflowers.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). In this Privacy Policy, “you” refers to users of our Services, including customers, website visitors, and others whose information we collect.

By accessing or using any of our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using or accessing our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other legal and regulatory reasons. When we update it, we’ll post the revised version on our Site and update the effective date.

How We Collect and Use Your Personal Information

Over the last 12 months, we have collected various types of personal information to provide our Services. This includes information you share with us directly, data collected through cookies, and details obtained from third-party providers.

We use this information to communicate with you, fulfill orders, comply with legal obligations, and protect our rights and the rights of others.

Personal Information We Collect

The type of information we collect depends on how you use our Site and interact with us. “Personal information” refers to data that identifies, relates to, or can be associated with you, such as:

  • Information You Provide: This may include your name, address, phone number, email, payment information, account details, and any information you submit through customer support or other communications.

  • Cookies and Usage Data: We collect information automatically through cookies and similar technologies, including device details, browser type, IP address, and interactions with our Site.

  • Third-Party Information: We may obtain data from service providers, like Shopify, and payment processors to complete transactions.

How We Use Your Personal Information

We use your personal information for purposes including:

  • Service Delivery: To process your orders, manage your account, arrange deliveries, and enable returns or exchanges.

  • Marketing and Promotions: To send promotional communications and tailored advertising, where permitted.

  • Security: To detect and prevent fraud and ensure the safety of our Site and Services.

  • Customer Support: To respond to inquiries and maintain a positive customer relationship.

Cookies

We use cookies on our Site for essential functionality, analytics, and personalized content. For information on specific cookies used by Shopify, please visit their cookie policy. You may adjust your browser settings to reject cookies, but this may affect your experience on our Site.

Disclosure of Personal Information

In certain situations, we may share your personal information with third parties, including:

  • Service Providers: Vendors who assist with services like payment processing, data analytics, shipping, and IT.

  • Business and Marketing Partners: Partners like Shopify who help us provide and market our Services.

  • Legal and Business Purposes: To comply with legal obligations or protect our rights and users.

We have disclosed these categories of personal information in the past 12 months for the purposes listed above.

User-Generated Content

If you post product reviews or other content on public areas of the Site, this information may be publicly accessible. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Websites and Links

Our Site may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their policies before sharing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect information from children. If you believe we have collected data from a child, please contact us to request its removal.

Security and Data Retention

We take security seriously but cannot guarantee absolute protection. Avoid sharing sensitive information over unsecured channels.

We retain your data as needed to fulfill our Services, comply with legal requirements, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have the right to access, delete, correct, or restrict processing of your personal information. You may also have rights to data portability, withdrawal of consent, or appeal our responses to your requests. For marketing communications, you can unsubscribe at any time. To exercise these rights, please contact us.

We may require verification of your identity to process certain requests and may ask for proof of authorization if requests are made by an agent. We will respond to requests as required by applicable law.

Complaints

If you have concerns about our data practices, please contact us at hello@fayolliflowers.com. If you are dissatisfied with our response, you may have the right to escalate your complaint to a relevant data protection authority.

International Users

If you are located outside the United States, please be aware that your information may be transferred to and processed in the U.S. By using our Site, you consent to this transfer.

Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: hello@fayolliflowers.com

Effective Date: 11.08.2024