Subscription Policy
Fresh Flowers Delivered Regularly
Our subscription service is designed to bring the joy of fresh flowers to your home or office with flexible delivery schedules. Choose from bi-weekly options and customize your subscription to suit your needs.
Flexible Delivery Schedules
You can select the delivery day and preferred time range during the subscription setup process.
Customizable Arrangements
Tailor your flower subscription with preferred styles, colors, or themes. Seasonal adjustments may apply to ensure only the freshest blooms are included in your arrangement.
Billing and Payments
Recurring Billing
Your subscription fee will be automatically charged to your chosen payment method at the start of each billing cycle.
Billing Cycle
Payments are processed based on your selected delivery frequency (e.g., bi-weekly).
Payment Updates
It is your responsibility to ensure your payment method is current and valid to avoid interruptions in your subscription.
Pause Subscription
You can pause your subscription for a minimum of one cycle by contacting us at least 5 days before your next billing date.
Termination by Fayolli Flowers
We reserve the right to terminate a subscription at any time due to non-payment or breaches of this policy. If termination is necessary, we will notify you via email.
Additional Terms
Taxes
Applicable taxes will be calculated and applied during checkout.
Pricing Adjustments
Subscription pricing is subject to change. Any adjustments will be communicated to you in advance.
Change of Address
If you need to update your delivery address, please notify us at least 3 business days before your next scheduled delivery.
To update your address, email us at hello@fayolliflowers.com with:
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Your full name
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Subscription details
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The new delivery address
Late notification may lead to delivery delays or unsuccessful delivery attempts. Fayolli Flowers is not responsible for missed deliveries caused by late address changes.
Substitution Policy
At Fayolli Flowers, we strive to replicate the designs shown on our website. However, due to seasonal and inventory variations, substitutions may occasionally be made with flowers of similar appearance and value.
If you have specific flower preferences, please contact us to check availability before placing your order.
Returns and Refunds
All Sales Are Final
Due to the perishable nature of flowers, all sales are final.
Acceptable Returns
We only accept returns for arrangements damaged during delivery. Notify us within 24 hours of receiving the arrangement, including photos to document the issue.
Resolution Options
We offer replacements for any confirmed damages. Refunds are not available, but in-store credit may be issued in special cases.
Care Responsibility
To maximize the vase life of your flowers, follow the care instructions provided with your delivery.
Limitation of Liability Clause
Handling and Natural Risks
Fayolli Flowers takes great care to prepare and deliver high-quality floral arrangements. However, we are not responsible for any injuries, including but not limited to cuts, pricks, or allergic reactions, caused by handling flowers, thorns, or other natural elements of our products.
By purchasing or receiving our floral arrangements, you acknowledge that flowers and plants are natural products with inherent risks, and you agree to handle them with appropriate care. Fayolli Flowers shall not be held liable for any harm resulting from improper handling or failure to take necessary precautions.
If you have specific concerns regarding allergies or sensitivities, we recommend consulting with a medical professional before handling flowers.
Subscription Flowers: A Delightful Experience
Brighten someone’s day, celebrate a special occasion, or treat yourself to the beauty of fresh blooms with a Fayolli Flowers subscription!